FAQ’s
Quick Navigation
General FAQ's
I’ve been quoted a better price, can you match it?
If you’ve received a better quote elsewhere, let us know! We’ll do our best to match the offer while ensuring you still benefit from our exceptional service, including 24/7 support at no extra charge. To discuss how we can match your price, call us at 01256 384134. We’re here to help and provide the best value for your hire needs!
Can the loos be positioned anywhere?
Single Portable Toilets: These units should be positioned on flat, firm ground, within 3 meters of the delivery vehicle for optimal placement.
Towable Units: Due to their size, towable units require a large turning radius during delivery and must be positioned with easy access to the vehicle. In some cases, they can be manually relocated to more confined spaces using manpower or forklifts.
We strive to place our units precisely where you require them. Should your site have limited access, please contact our transport department. We will collaborate with you to identify the most effective solution for your needs.
What happens if problems occur?
While we aim to ensure a smooth experience when hiring from us, we provide all customers with a 24-hour emergency contact number to address any issues promptly, offering peace of mind throughout the duration of your hire.
Is it possible to view the units prior to hiring?
You are welcome to visit our premises to inspect the available units and discuss your specific requirements. To arrange an appointment, please contact us at 01256 384134.
What health and safety measures do you have in place?
When hiring portable toilets from us, you can be assured that we adhere to a comprehensive health and safety policy, risk assessments and method statements throughout the installation, removal, and maintenance of our units. All our staff are NSQ trained, ensuring their safety and the safety of those around them at all times.
Construction Hire FAQ's
Why choose Site Equip?
Reliable Service: We are committed to delivering high-quality hire equipment and related services, ensuring a seamless experience from start to finish.
Tailored Solutions: Whether you have a large or small project, our team works with you to provide the right equipment and service to meet your specific needs. We specialise in the logistical challenges.
24/7 Support: We provide peace of mind with a 24-hour emergency contact for prompt assistance whenever needed. Additionally, our online account platform allows you to easily place new orders, manage off-hires, and process invoices at your convenience.
Experienced Team: With years of experience in the industry, Site Equip brings expertise and professionalism to every job, ensuring reliable and efficient service.
Quality Units: Our hire equipment is custom-built in-house by our sister company, Site Build, who also handles maintenance. This ensures our units meet the highest standards of hygiene, comfort, and durability, providing an exceptional experience for your site or event.
Do I need an account?
No account is required. Payments can be made easily via credit or debit card, or through bank transfer.
However, creating an account on our website comes with a range of benefits! As a website account holder, you can:
- Place orders, with next day delivery if ordered before 4pm.
- View your invoices, proof of delivery (POD), and proof of collection (POC).
- Arrange collections when required
- Earn reward points with every purchase and redeem them for discounts or perks.
- Monitor your reward tier level and unlock exclusive benefits.
By having an account, you gain access to a more personalised and rewarding experience. Sign up today to enjoy all these features!
Where do you supply portable toilets to?
At Site Equip, we proudly supply hire equipment nationwide, ensuring reliable service across the UK. With four strategically located depots, we’re equipped to provide efficient delivery and collection wherever you need us.
Our depots are located in:
- Head Office – Hampshire
- South East – Kent
- South Coast – Sussex
- North of London – Bedfordshire
From these key locations, we cover all regions in England, offering exceptional service and quality equipment for hire, we’ve got you covered.
How much does it cost to hire a loo with Site Equip?
The cost of hire depends on the duration and the type of toilet required. Our construction hire prices are available on our website. However, each event is unique, and we provide bespoke quotes tailored to your specific requirements. Please contact our event team for further assistance.
Can you deliver next day?
Yes, we offer next-day delivery if you place your order with us before 4 pm.
What is included in the price of the toilet hire?
The price covers the weekly hire of the toilet, including delivery, setup, and a thorough test before we leave the site. Weekly servicing and consumables are provided at no additional cost as part of the hire contract.
How many toilets do I need?
Construction – The Health and Safety Executive recommends 1 toilet for every 5 people during a 40-hour working week.
Events – The Purple Guide provides specific recommendations for toilet requirements based on factors such as the number of attendees, event duration, and whether alcohol or camping is included. However, we offer a simple toilet calculator to help determine the exact requirements for your event.
What if i need the equipment for less or more than 4 weeks?
Construction: Our minimum hire period is 4 weeks. If you require the equipment for a shorter duration, that’s no problem, but the minimum charge will still apply for 4 weeks. For longer hire periods, the equipment will remain on hire until you contact us for collection, with invoices issued every 4 weeks.
Events: There is no minimum hire period; we charge on a fixed-rate basis. If you require the equipment for an extended period, that’s not a problem. Our event team will be happy to assist with your specific needs.
Do you clean the toilet on site?
Yes, we provide a weekly service within the hire price. However it is the hirer’s responsibility to keep the toilet clean in between services.
Do you sell as well as hire the units?
Yes, we sell our second-hand equipment here.
Event Hire FAQ's
Why choose Site Event?
Tailored Solutions: We understand that every event is unique. Our team works closely with you to provide the ideal hire equipment solutions, tailored to your specific requirements.
Expert Support: Providing hire equipment since 1988, our experienced event team is dedicated to ensuring your event runs smoothly, providing expert advice and assistance from start to finish.
Quality Equipment: Our equipment is well-maintained, hygienic, and designed for comfort, ensuring a positive experience for your guests.
24/7 Support: Our experienced engineers are available around the clock, ensuring peace of mind with prompt assistance whenever you need it.
Where do you supply portable toilets to?
We hire our range of portable toilets throughout the South of England covering; Surrey, Hampshire, Kent, Berkshire, Buckinghamshire, London, Essex, Kent, Dorset, Wiltshire, Hertfordshire, Cambridgeshire, Oxfordshire, Bedfordshire, East and West Sussex.
Do you supply toilet paper, hand towels and other consumables?
Yes, each unit is supplied fully stocked with toilet paper (2 rolls per unit), hand towels, and either hand wash or hand sanitiser, depending on the unit hired. Additional stock can be provided at a small cost. We can also supply an experienced, uniformed attendant if required.
Can I rent a toilet for 1 day?
Yes, all our event toilets are available for hire with a minimum one-day hire rate, unless otherwise specified in your contract.
Is an event toilet the same as a construction toilet?
No, none of our event toilets have ever been used on a construction site, ensuring they maintain the highest standards of cleanliness and quality. If you require a construction toilet, please contact our sister company, Site Equip.
How far in advance do I need to reserve a portable toilet?
During peak times, particularly in June, July, August, and September, our services tend to be in high demand. To ensure availability, we recommend booking your toilet hire as early as possible.
How will my toilet be delivered and when?
We have NSQ qualified uniformed delivery drivers who will use a range of vehicles from HGVs, 3.5 tonne transit or 4x4s, enabling us to deliver to you no matter the terrain., We will be in touch before your event to arrange delivery and you will receive a text on the day of delivery when the driver is on his way to you. Our usual days of delivery are Monday – Friday however as an events company we are open 24/7 ensuring your toilet is delivered when convenient for you.
Where does the toilet waste go after it has been used?
Site Event are a licensed waste carrier and the waste from the toilets is disposed of at a local sewage works, there is one in almost every town! This is disposed of according to regulations and procedures.
Do I need to supply additional water?
Our toilet trailers are equipped with their own fresh water tank. While it is not essential, we recommend connecting the water tank to a direct water supply to ensure a continuous flow and prevent running out of water during use.
Are there lights in the toilets?
Our toilet trailers have lights fitted, which need an electricity supply to power. However our single plastic loos have translucent roofs which give good daylight illumination or at night they could be positioned underneath a light.
Can you put your luxury toilet trailer inside a marquee?
Yes, we can install toilet trailers inside marquees, meaning they become part of the furniture, we would recommend us delivering the toilets before the marquee is erected, and to ensure it is in the correct position.
What power do I need to run a Toilet Trailer?
Unfortunately they do not, however we have a luxury disabled toilet trailer, specifically for that use.
Does the luxury toilets have wheelchair access?
All toilet trailers require an unshared and uninterrupted power source of 13amp to ensure the unit functions for the duration of the event.
Can I hire a mobile generator for my event?
We do not supply you with generators to power the toilets but we can recommend some reliable suppliers.
What type of events do you provide toilet hire for?
Site Event supplies toilets to a wide range of events, to see some of our work please read our case studies.
Do I need to prepare anything before delivery of my mobile toilet unit?
We will need adequate access and level ground in order to safely and successfully install your toilet unit. Please check the dimensions of your chosen unit using our specification sheets. If you are uncertain about space and access please let us know and we will carry out a site visit. Bear in mind the majority of toilet units will require access to a power supply and some also require access to a water supply and drain depending on your chosen unit.
Do I need to arrange insurance in case of damage or vandalism to the equipment at my event?
It is the responsibility of the hirer to ensure adequate insurance is taken out covering all facilities from delivery to return to our yard to cover damage and theft.
Do you sell or manufacture as well as hire the units?
Yes, please see our sister company Site Build.
Manufacturing Toilet Trailers FAQ's
Who are Site Build and what do they manufacture?
Site Build is a business formed buy the directors of Site Equip and Site Event to exceed customers expectation of manufacturing toilet trailers.
We found that our customers wanted something more from their toilet hire which current manufacturers were not producing, these were our themed toilet trailer units. Within four years our themed units became our most popular product leading us into the manufacturing world.
We have now built many toilet trailers for our own fleet and we also build them for the industry. If you would like to have your own bespoke toilet trailer, please don’t hesitate to contact us on 0800 371994 to discuss your ideas and requirements. Our Sales Team are here to help.
Do you sell secondhand units as well as new?
Yes we do. Please see our second hand units page to view the units currently available for sale. Alternatively please call our Sales Team on 01256 384134 to discuss your requirements – we’re here to help.
Terms and Conditions
Please see our terms and conditions of sale.