At Site Event we always like to ensure a smooth and worry-free event so here are some top tips:
Delivery of the Trailer
Send us a map of where you would like your trailer sited.
Please ensure you know where you would like your Toilet Trailer sited before we get to you. please provide a what 3 words location. If we have to wait on-site to find a location to site it, waiting time will be charged at a rate of £45 per hour or part of after the first 45 minutes. We allow 45 minutes to site and set up your Trailer. We aim to deliver Trailers on the Wednesday, Thursday or Friday before your event unless specified on the hire contract. Unfortunately, we can not specify times. However, if you call the day of delivery we can provide you with an approx time of delivery. The driver will send a text when he is en route to your site.
Ensure the site has clear access at all times
Please ensure access to the site is suitable and maintained during and after your event. The area should be flat, level, and not waterlogged. Low hanging branches could damage the Trailer and your trees. Our drivers are under your instruction when entering your site, please be aware our delivery lorries are large and will need adequate turning areas.
Ensure sufficient power is available on delivery
We like to test all Trailers are working correctly before we leave the site. For us to do this power should be available, power needs to be a 13 amp socket, or if a generator then 6 kva would be suitable. Power should not be shared, with another unit, if possible as this makes the amps fluctuate, and could cause the unit to break down. If power is not available please ask us for instructions on how to set the unit up correctly, however, we will not be liable if the Trailer breaks down. We can arrange for an engineer to come back out but this is chargeable and subject to availability. We can supply RCD extension leads for hire on request however these are 15 meters long so please ensure the plug socket is within this distance. Trailers must always have an electric supply when in use as the flushing mechanism will not work and the pans will block.
Ensure sufficient water is available on delivery
The Trailer (recirculating) will come with a water tank which will be full when it arrives on site. This tank is sufficient for a normal 8-hour event, should you be using your Trailer for longer or have heavy usage the tank will need to be replenished. This can be done via your hosepipe on site. Please see below the video for instructions on how to do this if you think you might need to refill. For VIP Trailer units operating the Vacuum system, a supply of water is required which you need to have on-site when we get to you. We can connect for you if the hosepipe is ready when we get to site.
Ensure you have booked in any additional services or additional consumables.
All the waste will go into the waste tank for disposal by ourselves at the end of your event. For an event lasting longer than 8 hours (or an event that includes campers or over the recommended number of users) we would suggest it is emptied to ensure it doesn’t overflow. This should be booked in advance if possible. Trailers connected to mains sewage will not need to be emptied ask our sales team if this is possible on your site. A connection charge will apply. All trailers will arrive fully stocked with consumables in dispensers should you think that you might experience heavy usage more can be purchased from the sales team.
Provide us with current site contact details
We will send you a text message stating when your delivery has been scheduled in. Please supply us with the name and current mobile number of the person taking delivery, if mobile reception is poor then a backup mobile number is also useful.
Ensure you are happy with the Trailer delivery
When our driver arrives he will set up your Trailer ready for use. This includes checking the trailer is in working order, clean and with the correct consumables. He will then ask you to check the Trailer and sign the delivery note. The driver will then hand over the keys. We recommend the trailer is locked until needed.
Collection of the Trailer
Ensure clear access is available to collect and keys, RCD leads, bins, and steps are left with the unit
We will arrange to collect the Trailer the following Monday, Tuesday or Wednesday. If no one is on site please ensure there is access and the key is left in a safe place. If we are unable to collect due to no access then the Trailer will remain on hire and will be invoiced at the weekly hire rate. Please ensure RCD leads, steps and bins are with the Trailer since these will be charged for if not returned. All trailers are checked for damage and excessive cleaning charges when they are returned to our yard if any applies you will be emailed within 7 days.
Emergency phone number
With the best of intentions sometimes things go wrong. For peace of mind and out of office hours our engineers are only a phone call away please ring the office on 0800 999 1988 and please ensure you leave a message (with your name number and event venue) this recording is emailed to the out of hours team who will call you back.
They will try and talk through any issues you have. However if we attend site and the fault is that of the user i.e. blockages, power outage or water/consumables needing replenishment then the visit is chargeable.