What Does A Day In The Life Of Our Events Team Look Like?
For the events team, Monday involves catching up with the emails from over the weekend, contacting the customers with quotes and more information on their enquiries. For Events, the winter period is fairly quiet, so they currently spend their days researching potential new clients and contacting previous customers who may be having an event coming up. Summer is our busiest period and can get booked up very early, so they try and encourage customers to consider booking for their events sooner rather than later. During this low season our team spend a lot of time looking at the summer ahead & trying to organise and plan where we are sending out our equipment to the maximum efficiency.
What Do You Individually Do?
Adam’s daily role includes pricing large events, searching & applying for tenders for both construction and event departments and attending site visits or meetings outside of the office. The role involves completing many different tasks throughout the day from booking hotels, organising catering, booking outsourced transport, quoting on new business, maintaining existing customers, creating sales reports & giving the sales staff the tools to continue to gain new revenue streams. Outside of my daily role I am heavily involved in the R&D of all new event equipment via site build, which I greatly enjoy. The new 6 bay vacuum pods were a long process to design & I learnt a lot but have been hugely popular and now a product that sets us apart from the competition. I also help procure any new hire equipment for both events & construction.
Wayne deals with inbound enquires, chasing up historic leads and follows up on open quotes to confirm bookings as well as researches into eco-friendly festivals to spread awareness of our eco-friendly 6-bay Vacuum Pods. He also looks after our St Michael’s Hospice account, who are our charity of the year for 2019.
Graham focuses on raising client quotes, negotiating and liaising with clients from the first quotation to post hire customer service. Managing and developing new customer relationships/opportunities, and answering queries from customers over the telephone and via email.
Adam, Sales Manager
What Is Your Top Skill?
‘My top skills include new business development & maintaining existing major accounts, whilst using practical knowledge on the event site to set up, project manage & break large scale events.’ Adam, Sales Manager
‘I like to think of myself as quite a charming little kid, and I can develop long lasting relationships with our customers. I’m also pretty good at making tea and coffee for the office.’ Wayne, Event Sales Executive.
‘Staying calm under pressure, getting on with people at all levels, listening to what the customer requires, great communication and IT skills and being a team player.’ Graham, Event New Business Development.
Wayne, Event Sales Executive
What Do You Enjoy About The Role?
‘The most enjoyable part of my role is how varied it is, this week I am training all office members how to raise contracts & quotes etc and also I’m also going to an industry trade show and then on to site visits at Blenheim Palace & Reigate on Friday.’ Adam, Sales Manager
‘I enjoy developing relationships and speaking to a different range of customers on a daily basis.’ Wayne, Event Sales Executive.
‘Interacting with a wide variety of people, building a rapport with customers to gain their trust and business, working as part of a team to maintain all aspects of our business levels.’ Graham, Event New Business Developement.
Graham, Event New Business Developer